Refund Policy — DigiVault

Last updated: June 17, 2026

Digital products & final sales

Because all products on DigiVault are digital goods delivered instantly, purchases are generally considered final once the download link has been issued. This is standard practice for digital marketplaces, as products cannot be "returned" once downloaded.

When we will help

That said, we stand behind every product. We will provide a fix, replacement, or refund in cases such as:

The downloaded file is corrupted or will not open.
The product is materially different from its description.
You were charged but never received a working download after a confirmed payment.
A duplicate payment was made for the same order.

Underpaid (partial) payments

If a crypto swap or network fee caused your payment to arrive short, your order will be marked "partially paid". This is not a charge you lose — simply contact us with your Order ID and we'll either release your download once the balance is settled, or guide you through a resolution.

What is not eligible

Change of mind after a successful download.
Lack of technical skill to use a product (we're happy to help via support instead).
Requests made an unreasonable time after purchase without a valid issue.

How to request a resolution

Email noreply@nuzzly.ai or use our Support page with your Order ID and a short description of the issue. We review every request individually and aim to respond within 24–48 hours.

Crypto refunds

Approved refunds are issued in cryptocurrency to a wallet address you provide. Please note that network fees may apply to the refund transaction, and the refunded crypto value reflects the amount received at the time of the original payment.